Northwest Florida Realtor

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Equator multiple accounts and problems

 I have been contacting Equator since the end of Sept. I have been told multiple times that the accounts have been merged but I am still as of today waiting. The post below is just parts of a couple times I have contacted Equator.

 

10:36:08 AM [Brandon] Chat Start Time: 10/16/2010 04:40:54 PM
Chat End Time: 10/16/2010 04:53:58 PM
Referer URL:
Name: Brandon
Email: brandon.jordan@coldwellbanker.com
Phone:
Initial Question: I have ask for the account Brandon.Jordan@ColdwellBanker.com to be combined with Brandon.Jordan@NorthwestFloridaRealtor.com I was told that was only done on Thursday's. It should have been done this last Thursday as I requested it over a week before?

 

 

Chat Transcript
04:42:06 PM [Brandon] I have ask for the account Brandon.Jordan@ColdwellBanker.com to be combined with Brandon.Jordan@NorthwestFloridaRealtor.com I was told that was only done on Thursday's. It should have been done this last Thursday as I requested it over a week before?
04:43:13 PM [Harvey] Thank you for contacting Equator. One moment, please.
04:49:28 PM [Harvey] I apologize sir your accounts have not been merged as of yet. The accounts are in our engineers hands and they will be merged as soon as possible.

 

 

Chat Start Time: 10/23/2010 10:23:54 AM
Chat End Time: 10/23/2010 10:48:29 AM
 
Referer URL:
Name: Brandon
Email: brandon.jordan@coldwellbanker.com
Phone:  
Initial Question: Dear Brandon, Thank you for contacting Equator. Per our previous conversation, you requested to have your accounts merged. This email serves as notification that the issue/request has been resolved. If you have any questions regarding this email please contact us. For faster service, we also offer Live Chat Support. This can be accessed by logging into your account and clicking on the "Live Chat Online" icon on the right hand side of any page on our site. Technical support representatives are available 5:00 AM - 5:00 PM Monday thru Friday (PST) and 8:00 AM - 5:00 PM on Saturdays. Thank You, Michelle Equator Support

 

 From: Rick Velasquez Sent: Saturday, October 23, 2010 12:51 PM To: brandon.jordan@coldwellbanker.com

 
Dear Brandon,

 

Thank you for submitting your support request to Equator Customer Support. Case #******: "Merge Accounts" has been created and one of our Support Representatives will be contacting you upon resolution.

 

Thank you,
Rick
Equator Support

 

Brandon Jordan, Realtor,E-PRO,ERA American Real Estate

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Brandon Jordan
Sr Vice President
ERA American Real Estate
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Buy A Florida Vacation Home.com

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Comment balloon 1 commentBrandon Jordan • October 24 2010 12:52AM

Comments

I'm about to submit a new short sale through Equator.  This is not good news..

Posted by Maureen Fukumoto, Maureen (Help-U-Sell Realty Pro) almost 10 years ago

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